Frequently Asked Questions
How can I be sure my online payment is secure?
While making payments via debit and credit card, all information is sent through SSL (Secure Socket Layer) a standard security technology for establishing an encrypted link between the web server and the banks security system. At no point does this website store users debit and credit card information.
If an error occurs during the order process, how will I know that the process has been complete?
I did not receive an email after shopping or applying for membership.
Our system automatically send confirmation email for every activity completion. However, if you do not receive our confirmation email, please initially check as follows:
- If you use Gmail or Yahoo Mail, you'll receive the confirmation email in your 'Inbox'.
- If you use Hotmail and Windows Live Mail the email may be placed in the ‘Junk Mail’. To make sure that email is not considered as junk, set the email as ‘This is not junk.’ Next time, the email will not be considered as junk mail and will appear in your inbox.
- However, if you do not receive the email at your personal or corporate email account, please contact the IT service or check your server to receive the email from us.
How can I change my personal information such as email address, mobile number, shipping address and other information?
If you would like to receive news from the Company about the latest products, activities or special offers, you may subscribe to receive news from the Company by submitting your email at the ‘email subscription’ box located at the footer, header, or menu.
If you do not have an account on the website, we recommend you to register for an account to store information for a swifter checkout process. For other information that can't be edited on website, such as first - last name and email, please contact our customer service 02-002-8888 or LINE @ulifespace