How to shop online
Add Items to cart
Find products by browsing product category menus or searching for a product via the search bar. Once you have found a product that you would like to buy, click ‘add to cart’.
Manage your cart
Click on the cart icon to view all items and the total price. To make changes, click ‘edit cart’. You will be able to remove items, change number of items, and apply a promo code (member code) to receive a special discount. Press, ‘Proceed to check out’ to continue to the next step.
*If you do not have a promo code (member code) you may contact a friend who is a member of aviance or join to become a member and receive 25% discount on all future orders.
If you haven’t already, log in to your account for a faster checkout process. Shipping and personal information will automatically be filled (if the information has been provided before). In this step you may edit the shipping address, billing address, and delivery method.
Once all information has been placed, click ‘next’ to review your order. You may still edit your order and order information at this stage. To place order, click ‘Proceed to payment.’
Once the order process is complete, a ‘Thank You’ page will confirm that your order has been placed successfully. You will receive a confirmation email with your order details within 24 hours of the purchase. If you do not receive an email, please contact us at +(66)2-002-8888 or email us at firstname.lastname@example.org for further assistance.
Payment can be made via the following channels:
- Pay via credit card and debit card (Master Card / VISA)
- Pay via cash-on-delivery (COD)
This service is available nationwide. Payment can be made by cash.
In the case of suspicious payment, the Company may request for additional documents such as original copy of credit/debit card, copy of passport, driver’s license or other official documentation.
Your order will be shipped according to your preferred method.
Orders received on the weekends and public holidays will be processed on the following Monday or next working day.Orders are shipped only on working days (Monday – Friday, excluding public holidays)
The Company will only take responsibility for orders in which the shipping information is correct, and will not be responsible for orders where incorrect shipping information was provided by the customer.
The Company does not ship overseas. The customer must order from the website of the country in which the customer wishes to ship the product.
Orders will not be processed until payment has been approved by the bank.
One order can only be delivered to one address. Order items separately, if it is necessary to deliver to many addresses.
If you would like to cancel an order, please contact customer service +(66)2-002-8888.
Orders that have been paid for will be charged with a 3% processing fee from the total amount. Your order will be cancelled only if it has not been shipped. However, if the order has already been shipped, you may return and exchange the products.
In the case that your order is cancelled, you will notified by our customer service. Note that shipping may take 1 – 2 days, therefore the Company reserves the right in cancelling products during this period. Once the order has been received, you may return the products according to the terms and conditions:
The Company will exchange products and sales aids on the following terms and conditions:
Products or sales aids damaged during shipping by the Company
Shipping destination or order is incorrect.
Products or sales aids damaged or flawed before shipping. Shipping destination or order is incorrect.